Refund and Cancellation Policy

Last updated: November 5, 2026

Failed AI requests

If an AI tool fails to produce a result, the credits it charged are returned to your balance automatically. You can see each charge and refund under Usage history on your account page.

Unused credit packs

If you haven't used any credits from a pack, you can ask for a full refund within 7 days of buying it. Write to us from the email address on your account with the invoice number. Once credits from a pack have been used, that pack can't be refunded.

Duplicate or failed payments

If you were charged twice for the same pack, or money left your account but no credits arrived, first use "Check status" under Credits & billing; it confirms the payment with Razorpay and adds the credits. If that doesn't help, contact us and we will either add the credits or refund the payment in full.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days of approval, depending on your bank. We don't pay refunds in cash or to a different account.

Cancellations

There are no subscriptions, so there is nothing to cancel: you only pay when you buy a pack. Deleting your account ends it immediately; any credits left on it are lost and are not refunded, so request a refund for an unused pack first.

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